In episode 47 of Retail Checks and Balances, Kevin Spencer welcomes back Nat Pavic from KIBO, as she discusses how KIBO is leveraging cutting-edge technology to empower both small and large retailers, making it easier to adapt to the ever-changing landscape of commerce.

Tune in for valuable insights that can help grow your business and navigate the complexities of commerce.

TIMESTAMPS

[00:01:40] Agentic commerce and AI agents.

[00:05:55] AI agents in online shopping.

[00:07:18] Guided shopping experience evolution.

[00:12:55] AI agents in immersive experiences.

[00:16:15] AI handling irate customers.

[00:19:36] Retail jobs and technology impact.

[00:22:34] Reverse logistics in e-commerce.

[00:27:06] Dropshipping and marketplace integration.

[00:29:11] Marketplace opportunities for renovations.

[00:35:49] Decentralization of the purchasing process.

[00:38:55] Next-gen transformation in commerce.

[00:40:06] AI empowering smaller companies.

[00:44:20] AI in e-commerce improvement.

QUOTES

• "I think the possibilities are endless, but I think that there's a lot of benefit, a lot of low-level lift that agents can do right now." -Nat Pavic
• "They're more likely to interact with something that's AI because they know that they won't be judged." -Nat Pavic
• "AI is going to change everything. AI is going to make it so that smaller companies can operate as if they're bigger companies." -Nat Pavic

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Nat Pavic

LinkedIn: https://www.linkedin.com/in/natpavic/ 

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

KIBO: https://kibocommerce.com/blog/author/nat-pavic/