HOME FRONT with Russell Quirk A SASSY+ Production

Agents in the Firing Line: 73,000 Complaints Later, Why Property Complaints Are Exploding


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In Property News This Week:

 

  • Fines for Land Banking: Labour’s Angela Rayner sets her sights on housebuilders who sit on land without building, threatening penalties to encourage delivery on new homes.
  • US Buyers Eye the UK: Inquiries from American house hunters are at their highest since 2017—driven largely by demand for smaller second homes.
  • Seaside Market Cools: After years of coastal property booms, average seaside house prices are now dipping—though Sandbanks still tops the charts at £965,000.

 

This Week’s Guest: Julie Ford – Property Complaints Mediator

 

With a record 73,000 consumer complaints against estate and letting agents in the past year alone, Russell is joined by redress expert Julie Ford to explore what’s fuelling the breakdown in trust between agents and the public.

 

  • From ghosted buyers to inflated valuations and broken promises, Julie shares:
  • Why poor communication is at the heart of most disputes
  • What your rights are if things go wrong during a sale or let
  • How regulation—and even a simple apology—could fix a broken system
  • Plus: A jaw-dropping real-life case where an unpaid rent bill traced back to a broken flowerpot

 

Got a question about your own buying or selling journey?

Email [email protected] and it could be answered on a future episode.

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HOME FRONT with Russell Quirk A SASSY+ ProductionBy Home Front