Competitive Compass

Agility Meets Empathy


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  • No Debt About It: Managing the Debt Surge with Compassion

    No Debt About It: With non-housing debt at $4.9tn and credit card delinquency rates rising, the Federal Reserve's interest rate cut will encourage spending, prompting financial institutions to offer innovative solutions like cash-back debit cards and enhanced debt management to prevent consumer overextension.


    Questions to Ponder:

    • Should banks focus more on empathy-driven marketing to remove the stigma around debt?


    • How can banks integrate mental health messaging into their financial wellness initiatives without being performative?


    • Are there unexplored ways to align loan products with consumers’ financial goals, beyond the typical interest-free offers?

    ...more
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    Competitive CompassBy Anuj Shahani

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