A Geek Leader Podcast - inspiring technical and creative leaders around the world

AGL 381: Jeff Gothelf


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About Jeff

Jeff is a a leading voice and thought leader on customer centric product development. He helps organizations build better products and executives build the cultures that build better products. He is the co-author of the award-winning book Lean UX (now in it’s 3rd edition) and the Harvard Business Review Press book Sense & Respond. In 2020 he published the critically aclaimed book, Forever Employable.

Starting off as a software designer then product manager and finally entrepreneur, Jeff now works as a keynote speaker, trainer, coach, and board advisor helping companies put the customer in the century of every decision.

Most recently Jeff co-authored Who Does What By How Much?, his 5th book and 3rd with co-author Josh Seiden. This new book is the how-to guide for implementing Objectives and Key Results (OKRs) in every organization.

Today We Talk About
  • Jeff’s background
  • Early Days of the Web
  • UX
  • Customer Centric Product Development
  • Continuous Development
  • Definition of Done
  • Outcomes as a measure of success
  • What are OKRs
  • Measure what Matters
  • Definition of Success
  • How will we know when we get there
  • No Features, no solutions, no tasks
  • Metrics
  • Everything should be about the customer
  • Experimenting
  • What do engaged customers do
  • Awareness, Usage, Engagement and Satisfaction…boo
  • OKRs must have actions and
  • Take a Field Trip – Get out of the building.
  • Connect with Jeff
    • LinkedIn
    • Website
    • Book
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      A Geek Leader Podcast - inspiring technical and creative leaders around the worldBy John Rouda: technical leader, author, speaker, educator

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