In this thought provoking episode, Lacy Brown, Senior Vice President of Multifamily Operations at Case & Associates, and David Lee, Assistant Vice President of New Ventures and AI at Cox Communications, sit down with Valerie M. Sargent to discuss the transformative role of artificial intelligence in the Multifamily industry.  Together, they reveal how AI can be used to augment staff talents, increase productivity, and revolutionize interactions with prospective residents. Lacy also highlights the impressive feats of Case & Associates’ AI virtual assistant named Kelsey, from managing leads after hours to forging personal connections with those potential residents. David and Lacy also address AI's impact on staffing, balancing concerns over data privacy, and its ability to elevate customer service and maintenance tasks. Plus, they explore AI's burgeoning role in enhancing resident social life and engagement within multifamily communities. So press play and make sure you don’t miss this fun and insightful episode!

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