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AI Agents Fail for 2 Reasons. Crowdsourcing Solved Both. | Julia Dalton, SVP Product (Capacity)
Long before “AI Agent” was the buzzword in every product discussion, Julia Dalton was already deep into solving the problems of coordinating thousands of worker agents, creating clear instruction prompts, and evaluating output quality.
Julia is SVP of Product at the AI-support automation platform, Capacity. Previously, she helped scale workflow orchestration at OneSpace, formerly known as Crowdsource, where thousands of freelancers executed microtasks for major retailers. As it turns out, managing humans at scale and managing AI agents have a lot more in common than most people realize.
In this episode, Julia shares:
Links
LinkedIn: https://www.linkedin.com/in/juliadalton/
Capacity: https://capacity.com/
Chapters
00:00 Intro
00:52 Julia's startup roots at OneSpace
02:00 Transitioning from the human API to AI agents
02:47 Microtasking workflow chains
06:54 Routing rules and AI orchestration
11:55 Validating prompts with simulations
15:08 Recursive prompting in practice
17:46 Data and knowledge orchestration
20:57 PRP triage app for product requests
26:56 Conclusion
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What does LogRocket do?
LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.
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By LogRocketLong before “AI Agent” was the buzzword in every product discussion, Julia Dalton was already deep into solving the problems of coordinating thousands of worker agents, creating clear instruction prompts, and evaluating output quality.
Julia is SVP of Product at the AI-support automation platform, Capacity. Previously, she helped scale workflow orchestration at OneSpace, formerly known as Crowdsource, where thousands of freelancers executed microtasks for major retailers. As it turns out, managing humans at scale and managing AI agents have a lot more in common than most people realize.
In this episode, Julia shares:
Links
LinkedIn: https://www.linkedin.com/in/juliadalton/
Capacity: https://capacity.com/
Chapters
00:00 Intro
00:52 Julia's startup roots at OneSpace
02:00 Transitioning from the human API to AI agents
02:47 Microtasking workflow chains
06:54 Routing rules and AI orchestration
11:55 Validating prompts with simulations
15:08 Recursive prompting in practice
17:46 Data and knowledge orchestration
20:57 PRP triage app for product requests
26:56 Conclusion
Follow LaunchPod on YouTube
We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!
What does LogRocket do?
LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.