This episode of DEEP DIVES from DENYSE advocates for a shift in AI consumer service from AI competing with AI to AI collaborating with AI to create more authentic interactions.

It proposes ten strategies to achieve this, integrating human empathy and personalisation with AI's efficiency.

These strategies include incorporating emotional intelligence, utilising human-AI hybrid teams, and enabling contextual conversations and multi-modal interactions.

The ultimate goal is to enhance consumer experience by creating more efficient, personalised, and empathetic interactions while maintaining ethical AI practices.

The discussion emphasises the importance of human oversight and continuous improvement through feedback loops.