Rahul Desai is Founder & CEO of AI America, an AI training firm based in Cincinnati, Ohio. He has trained 300+ strategy and operations leaders from firms like Microsoft, HubSpot, US Bank, Goldman Sachs, and more. He also serves as an expert-in-residence at Cintrifuse Capital, supporting portfolio companies with operations and AI.

Desai is the author of the upcoming book, The Invisible Advantage: How A-Players Navigate the JobMarket in the Age of AI.

In the Queue is hosted by Mike Schiano, an author, broadcaster, and business leader with over 30 years of experience in contact center operations. This program examines the development and integration of artificial intelligence in business, featuring insights from industry leaders, experts, and thinkers on the impact of AI on organizations and the workforce. Business leaders and employees around the world will benefit from listening to this episode of In the Queue.