On this episode of the Jon Harrison podcast, host Christy Frazier, John Harrison and Melissa Dunn, discuss some of fears about AI “taking over” jobs but emphasize there have seen similar disruptions (computers, ATMs, outsourcing, call centers) before. They highlight that media-driven fear should be replaced with focusing on what can be controlled: becoming valuable through human skills like communication, customer service, approachability, accessibility, and the ability to explain, train, and troubleshoot work that AI may generate. The group discusses setting clear expectations and accountability around AI use while encouraging open dialogue, alongside cautiously piloting AI adoption with employee involvement to avoid rapid, disruptive changes.

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