SAS Principal Social Innovation Manager I-Sah Hsieh joins FTA COO Ryan Minnick for an exciting and at times philosophical discussion of AI and how the intersection of trust and credibility will play a central role in how this rapidly advancing technology continues to be harnessed and used by organizations. This discussion goes into the ethical considerations regarding AI’s operational uses, and how tax administrators – being the fierce defenders of data privacy they are – might hold the key to the AI governance model other public-sector and even private-sector organizations will follow.