Appendix B

AI and the erosion of trust in Higher Ed


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That AI. So hot right now.

In a world where Higher Ed MarComm professionals are always seeking out more efficient workflows, large language models like ChatGPT have been touted as the modern marketer’s “ultimate weapon.”
However, Higher Ed has a trust problem, and because of that, we need to transparent with our audiences about when and where we’re using AI. Especially in situations where they expect to interact with actual humans.
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Appendix BBy Joel Goodman and Kristin Van Dorn

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