<p>AI will be taking over Tier 1 of the IT Helpdesk, so what happens to Human Agents who go directly to Tier 2 or 3, how will they learn  the soft skills of Customer Service?</p>

AI will be taking over Tier 1 of the IT Helpdesk, so what happens to Human Agents who go directly to Tier 2 or 3, how will they learn the soft skills of Customer Service?

<p>AI will be taking over Tier 1 of the IT Helpdesk, so what happens to Human Agents who go directly to Tier 2 or 3, how will they learn&nbsp; the soft skills of Customer Service?</p>

AI and the Future of IT Helpdesks-What Human Agents Need to Learn

Living Life in the Digital Age - Living Life with Technology past, present and future.  Find me at https://www.lifeat100Mhz.com  - Produced by Dave Bunyard - earthdrifter@gmail.com  Cover Photo:  Charles Sharp Crawford in a Cole car at the Indianapolis speedway in 1910.

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Technology

Living Life in the Digital Age - Living Life with Technology past, present and future. Find me at https://www.lifeat100Mhz.com - Produced by Dave Bunyard - earthdrifter@gmail.com Cover Photo: Charles Sharp Crawford in a Cole car at the Indianapolis speedway in 1910.

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AI and the Future of IT Helpdesks-What Human Agents Need to Learn

AI and the Future of IT Helpdesks-What Human Agents Need to Learn