How do you innovate inside one of the world’s most regulated industries? In this episode, Seth Narayanan speaks with Gaurav Roy, CTO of Accelya, about transforming airline retail through open platforms, APIs, and AI-driven experiences.

Gaurav shares lessons from a career spanning mobile operating systems, cloud transformation, and global enterprise technology. Together, they explore why airlines must move beyond ticketing, how openness fuels ecosystem innovation, and where AI is already reshaping operations and customer experience. A must-listen for leaders building technology at scale.