In this episode of Retail & Consumer Pulse by WNS, Paul Morrison speaks with Tom Klein, Exec VP for Finance & Accounting, about the five forces transforming the CFO agenda. They unpack smart automation, evolving hybrid provider models, the finance crossover, predictive decision-making and the practical adoption of AI and agentic workflows.

Drawing on the engagement with clients, he explains what’s changing inside the CFO office and the actions that are helping teams steer transformation while keeping day-to-day operations stable.