AI is transforming reliability work—from reactive firefighting to proactive engineering. In this episode, Ryan Lockard, VP of Platform Engineering and AI Enablement at CVS Health, joins Sylvain Kalache to break down how AI is showing up on the frontlines of healthcare infrastructure and operations.

From LLM copilots to cultural shifts in ownership, Ryan walks us through:

• How AI tools help troubleshoot legacy systems and assist during real-time incidents
• Why proactive reliability is finally within reach thanks to AI-enhanced tooling and workflows
• What MCP servers are, and how natural language interfaces are streamlining cloud operations
• How engineering culture and on-call models shift when teams truly own their reliability posture
• What AI means for the next generation of developers—and why prompt engineering matters

Whether you're managing incidents, building platforms, or scaling team culture, this conversation offers a pragmatic lens on how AI is changing the work of reliability from the inside out.