How do you bring an engineering mindset to legal operations? What does agile methodology look like in legal teams? And how can AI truly become a collaborator rather than just another tool?

In this episode of Mind At Work, Andrew Krug, Head of Legal Operations at Twitch, joins host Lorna Khemraz, Lead Counsel at Flank,for a deep dive into:

- The role of prioritisation in making legal teams more effective
- Why Legal Ops sits at the center of business, legal, and product teams
- How AI is evolving from tool to partner in legal workflows
- Why curiosity (not resistance!) is the key to navigating legal’s future

With a background spanning IT, defense research, and product management, Andrew brings a fresh, data-driven approach to legal ops—one that every in-house team can learn from.