Miriam opens the episode with an exploration of AI's transformative role in the BPO sector. She then moves on to discuss current industry trends and market growth, highlighting key technological advancements and investment opportunities. The episode also covers the impact of automation in financial services and introduces the DOXA Talent Franchise Model. Miriam addresses the challenges and innovations within the BPO/ITeS landscape, offering insights into navigating these issues. She concludes with closing remarks, summarizing the key takeaways from the episode.

(0:00) Introduction and AI in BPO

(2:28) BPO Industry Trends and Market Growth

(3:40) Technological Advancements and Investment Opportunities

(5:23) Automation in Financial Services

(7:39) The DOXA Talent Franchise Model

(10:33) Challenges and Innovation in BPO/ITeS

(12:25) Closing Remarks