AI can make your technicians faster—but does faster always mean better?

Dan Tomaszewski sits down with Ryan Bowman from ThreatLocker to dig into how AI is changing the way MSP technicians work, from troubleshooting and documentation to PowerShell scripts and customer support. They explore where AI creates real efficiency, where blind trust introduces risk, and why critical thinking still matters more than ever.

As AI becomes part of the everyday MSP toolkit, the advantage won't come from simply using it. It'll come from knowing when to trust it, when to question it, and when a human still needs to be in the driver's seat.