Today’s world is driven by software. Applications rule the tech space and they are increasingly relying on machine learning (ML) and artificial intelligence (AI) to make better, faster decisions. But there are some technologies that don’t really take full advantage of AI. Can an algorithm replace a person troubleshooting? Is something at is as much art as science able to leverage the power of a computer to get the job done? Is it true that AI can’t do much for Wi-Fi?