CX Today's Charlie Mitchell introduces a beginner's discussion about contact center AI. For this conversation, he's joined by two industry experts:

• Anders Ruge, a Senior AI Solution Architect at Puzzel
• Martin Hill Wilson, the Founder of Brainfood Consulting

During the video both contact center experts consider:

• The many AI use cases beyond customer-facing bots
• How bots have evolved over the past five to ten years
• Where to start with contact center AI

Halfway through the recording, Ruge also shares a demo of a contact center bot, bringing to life how much simpler it now is to deploy the technology.