Process Debt

AI Didn't Get Rolled Out. It Seeped In (And That's the Problem)


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AI showed up in your tools without a kickoff meeting, a training plan, or anyone's approval. And now it's quietly changing how your team works whether you've sanctioned it or not.

In this episode, we dig into what makes this adoption moment different from every SaaS rollout you've survived before. We look at a dead-simple three-gate framework from change management researchers at Prosci — should this task be done by a human, by a human with AI, or by AI alone — and why that question is harder to answer than it sounds.

We also get into the economics nobody in consulting wants to discuss out loud: when AI compresses a 10-hour job into one hour, where does that value actually go? And what happens to the organizations quietly accumulating AI-assisted process debt while nobody's watching?

No hype. No predictions about AGI. Just an honest conversation about what it looks like when a technology seeps into your organization before you've decided what to do with it.

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Process DebtBy Chris Terrell