As AI absorbs routine tickets, support roles are shifting toward systems thinking, technical fluency, and human judgment at scale. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

As AI absorbs routine tickets, support roles are shifting toward systems thinking, technical fluency, and human judgment at scale. Learn more about your ad choices. Visit podcastchoices.com/adchoices

As AI absorbs routine tickets, support roles are shifting toward systems thinking, technical fluency, and human judgment at scale. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices" rel="noopener noreferrer">podcastchoices.com/adchoices</a>

AI didn’t kill customer support. It’s rebuilding it

Stories, tips, and advice on how employees, managers, and businesses are working smarter, all from Fast Company and all in less than five minutes each weekday.

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AI didn’t kill customer support. It’s rebuilding it

AI didn’t kill customer support. It’s rebuilding it