In this episode of AI Explained: Building with Conversational AI, Lakisha Hall, Director of Watson AI Expert & Delivery Services, dives into how to design a conversational AI solution. Learn how to build an AI system that will effectively converse with your users whenever and wherever they are. Rachael Rekart, Director of Machine Assistance at Autodesk, will discuss the importance of building a virtual assistant with a persona that matches the brand of your organization. For more detail on how to get started with AI, visit ibm.biz/WatsonCustomerService.