In this first episode of our series, AI Explained: Building with Conversational AI, we are joined by Rachael Rekart, Director of Machine Assistance at Autodesk, Rob High, CTO of Watson, and Shobhit Varshney, Partner at IBM Services, the Cognitive Customer Care Lead in North America. They discuss the first steps to getting started with conversational AI, including why your business needs it, how to build out a business case, and what companies like Autodesk have seen since building their virtual assistant. For more detail on how to get started with AI, visit ibm.biz/WatsonCustomerService.