Recently, insurance AI has moved from a much talked about and highly anticipated idea to a business tool with real implications for claims, underwriting, distribution, operations and customer experience. This was a hot topic at PropertyCasualty360's inaugural Insurance Luminaries banquet and awards ceremony on June 24, 2026. The event began with an afternoon of professional content that included a compelling panel discussion titled "AI: From Conceptual Conversations to Practical Applications" featuring Kristen Bessette from Zurich North America; Nicole Farley from Bold Penguin; and Pooja Shah from CSAA. This episode features an excerpt from that discussion.