Navigating the age of AI? 🤖 Join us for a deep dive into the world of responsible AI deployment and governance with special guest Matt Ensor, founder of Kiaora AI.

In this episode of the Kiwi CX Collective, we explore how AI is already shaping industries like contact centers and what it means for leaders in New Zealand. Matt, a respected voice in AI strategy, shares his journey from civil engineering to the forefront of AI innovation.

We tackle the big questions:

• Are we using AI responsibly?
• What are the risks of "shadow AI" and how can we govern it effectively?
• How do you overcome the fear of AI in the workplace and get your team on board?
• The infamous Hertz case: a cautionary tale about prioritizing AI over customer experience.
• The future of jobs: will AI take them, or will it become part of them?

Matt shares a four-step process for successful AI implementation, emphasizes the importance of human accountability, and offers a glimpse into the future of AI in New Zealand.

This is a must-listen for business leaders, CX professionals, and anyone curious about the ethical and practical realities of artificial intelligence.

Guest: Matt Ensor, Founder of Kiaora AI

Connect with Matt:

• Website: kiaora.ai
• LinkedIn: Matt Ensor

Keywords: AI, Artificial Intelligence, AI Governance, AI Strategy, Responsible AI, Kiwi CX Collective, Matt Ensor, Contact Centers, Customer Experience, AI Ethics, AI Implementation, New Zealand Business, Generative AI, AI in the Workplace, Future of Work.

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