Scottish Widows Workplace Savings Podcast

AI & Humans: Elevating Customer Service to New Heights


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Discover how 2,500 customer‑facing colleagues, powered by cutting‑edge AI, are delivering exceptional support at the moments that matter most. With soaring Trustpilot scores and personalised, multilingual experiences, Robert Cochran is joined by Niamh Whelan and Scott Gunderson to share inspiring stories of service transformed.

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Scottish Widows Workplace Savings PodcastBy Scottish Widows