The Exceptional Business Podcast

AI in Action: How We’re Using ChatGPT to Drive Business Growth


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In this episode of The Exceptional Thinking Podcast, Helen shares how AI — and ChatGPT in particular — has become an everyday part of running Exceptional Thinking. From creating social media content and blog posts, to solving HR challenges, writing scripts, generating ideas, analysing appointments, and even building complex Excel formulas, AI is helping the team work faster, smarter, and with fewer admin resources.


Helen explains why AI should never completely replace human oversight, how to write effective prompts (including one essential line to ensure UK-friendly results), and why experimenting is key to unlocking AI’s full potential. You’ll also hear real-world examples — including how ChatGPT surprised a local pub with menu ideas and marketing content in seconds — to inspire your own business experiments.


If you’ve been curious about AI but haven’t yet taken the plunge, or if you’re looking for fresh ways to make it work for you, this episode will give you practical starting points and a clear understanding of its possibilities.


👉 Want to find out more about booking qualified appointments that help you grow your business? Visit www.exceptionalthinking.co.uk/contact.

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The Exceptional Business PodcastBy Helen Dowling