In this episode, Miriam introduces the integration of AI in BPO and its impact on conversation intelligence, discussing AI's role in enhancing customer interactions and current BPO trends. She examines the growth and dynamics of the healthcare BPO market and highlights AIDEC Digital's expansion in Ghana's BPO sector. The episode also covers the insurance BPO market, focusing on forecasts and technological advancements shaping the industry. Miriam concludes with a summary of key insights, encouraging listeners to stay engaged with the evolving BPO landscape.

(0:00) Introduction to AI in BPO and Conversation Intelligence

(1:24) AI's Role in Customer Interactions and BPO Trends

(2:41) Healthcare BPO Market: Growth and Dynamics

(4:40) AIDEC Digital's BPO Expansion in Ghana

(6:47) Insurance BPO: Market Forecast and Technological Advancements

(9:00) Episode Conclusion