In this episode, Miriam delves into the use of AI in call quality monitoring, emphasizing its role in aligning with customer care priorities. She discusses best practices and the benefits of implementing AI-driven call quality monitoring systems. The episode also covers recent government regulatory changes and emerging trends in the Finance and Accounting BPO market. Miriam explores the growth and strategic developments within the Pharmaceutical BPO sector, highlighting key industry movements. Additionally, she discusses the inauguration of a new BPO office in Nava Raipur, examining strategic location choices. The episode wraps up with a conclusion and a reminder for listeners to subscribe for ongoing insights into the BPO industry.

(0:00) Introduction to AI in call quality monitoring and customer care priorities

(1:43) Best practices and benefits of AI-driven call quality monitoring

(4:29) Government regulatory changes and trends in Finance and Accounting BPO market

(7:30) Growth and strategic developments in Pharmaceutical BPO market

(9:25) Inauguration of BPO office in Nava Raipur and strategic location choices

(11:50) Conclusion and subscription reminder