In this episode of the Better Tech podcast, host Colin McCarthy speaks with Shardul Vikram, CTO and Head of Data and AI at SAP, about how AI is reshaping customer experience. They explore SAP's innovative AI tools like SAP Jewel and the SAP CXAI Toolkit, which integrate generative AI solutions into workflows. Shardul shares insights on ethical AI practices, safeguarding data privacy, and how AI-driven solutions enhance customer interactions and streamline operations. The conversation emphasizes the transformative potential of generative AI and its role in driving digital transformation across industries.