In this episode, the guest speaker is Mimi Zou an expert in the field of artificial intelligence (AI) and its application in customer services.

Throughout our conversation, we talked about the growing use case for AI in customer services, particularly in problem-solving related to compliance and issue prevention.

We also explored the various applications of chatbots in customer service, including their limitations and developments.

During this episode, we also highlighted the gaps in AI that still need to be addressed, including missing elements and the timeline for community adoption.

We also discussed the future of customer service jobs, considering whether they are threatened or supported by AI.

And we end the episode with final inputs and insights regarding AI's other impacts and expectations on customer services.

02:35 Introduction of the guest speaker: Who is Mimi Zou?

04:25 The growing use case for AI in customer services

06:36 Problem-solving with AI: compliance & issue prevention

10:06 Chatbots: applications, limitations and developments

13:05 Business cases and examples for customer services

17:32 AI gaps: missing elements and community adoption timeline

21:42 The future of customer service jobs: threatened or supported by AI?

24:46 Final inputs and insights: further impacts and expectations

Join us to learn more.

➡️This episode is spoken in English

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