Today's guest is Mary Ann Miller, VP and Fraud Executive Advisor at Prove. Mary Ann brings extensive experience in fraud prevention, identity risk, and digital onboarding across financial services. Mary Ann joins Emerj Senior Editor, Marilie Fouchè, to discuss how financial institutions are applying data and AI to modernize customer onboarding while managing fraud, risk, and regulatory requirements. Mary Ann also breaks down how AI-driven identity verification can automate manual checks, safely support data pre-fill, and flag suspicious or non-human activity earlier in the onboarding process. The conversation highlights how these workflow changes can reduce operational burden, lower customer abandonment, and improve fraud outcomes without slowing down legitimate customers. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Nicole Haverly, Vice President of Credit Unions at nCino. nCino is a provider of intelligent banking solutions. Headquartered in Wilmington, North Carolina, the company helps banks and credit unions modernize and streamline core banking tasks, empowering financial institutions of all sizes globally to deliver faster, more intelligent, and customer-friendly banking experiences. Nicole joins Emerj Senior Editor, Marilie Fouché, to discuss how credit unions can balance community-focused member experiences with the growing demand for digital-first engagement. Nicole also explains practical ways automation and AI can streamline account opening and lending, reduce manual data entry, and allow staff to focus on deeper, high-value member interactions, driving measurable results in efficiency, product adoption, and member retention. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast!

Today's guest is Kyle Hathorn, Director of Customer Experience and Strategy at the First National Bank of Omaha. FNBO is a regional bank founded in 1857 that provides retail and commercial banking services across eight states. Kyle brings extensive experience in designing customer journeys and integrating technology to meet evolving expectations. Kyle joins Emerj Editorial Director Matthew DeMello to discuss how financial services leaders can leverage data and AI to create seamless, personalized, and human-centered customer experiences. He also shares practical strategies for measuring engagement, optimizing workflows, and scaling AI-driven personalization while maintaining trust and compliance. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Karan Gandhi, Senior Director for Verification and Fraud at Best Egg. Best Egg is a consumer lending platform focused on responsible, data-driven credit access. Karan joins Emerj Editorial Director Matthew DeMello to explore how deepfakes, synthetic identities, bot attacks, and agentic systems are reshaping the fraud landscape and what these shifts mean for data and AI strategy in financial services. Karan also breaks down the practical steps enterprises can take to strengthen verification workflows, leverage metadata and OCR analysis more effectively, and frame fraud-prevention ROI in a way that secures executive buy-in for modernizing their technology stack. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship' AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

The introduction of DeepSeek's R1 large language model has sparked global discussion about what happens when open-source innovation meets geopolitical constraints. What does this mean for financial markets, AI development, and the future of global competition? In this episode of the 'AI in Financial Services' podcast, host Matthew DeMello speaks with Sudeep Kesh, Chief Innovation Officer at S&P Global Ratings, and Martin Whitworth, Lead Cyber Expert at S&P Global Ratings, about how DeepSeek's model reveals the evolving relationship between resource constraints, innovation, and risk management in AI. The conversation explores the technological breakthroughs behind DeepSeek's design, why open-source transparency changes the game for enterprise leaders, and how regulatory intentions often create new innovation cycles. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship' AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

As financial services accelerate their digital transformations, AI is reshaping how institutions identify, assess, and manage risk. But with that transformation comes an equally complex web of systemic risks, regulatory challenges, and questions about accountability. In this episode of the AI in Business podcast, host Matthew DeMello, Head of Content at Emerj, speaks with Miriam Fernandez, Director in the Analytical Innovation Team specializing in AI research at S&P Global Ratings, and Sudeep Kesh, Chief Innovation Officer at S&P Global Ratings. Together, they unpack how generative AI, agentic systems, and regulatory oversight are evolving within one of the most interconnected sectors of the global economy. The conversation explores how AI is amplifying both efficiency and exposure across financial ecosystems — from the promise of multimodal data integration in risk management to the growing challenge of concentration and contagion risks in increasingly digital markets. Miriam and Sudeep discuss how regulators are responding through risk-based frameworks such as the EU AI Act and DORA, and how the private sector is taking a larger role in ensuring transparency, compliance, and trust. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship 'AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Andy Byrne, Founder and CEO of Clari, returns to share early findings from Clari's upcoming report on AI in revenue operations. The headline: 2024 was tough — only 33% of revenue leaders hit plan — yet 91% expect to hit 2025 targets, largely due to AI. Andy breaks down how leaders are using predictive AI to surface risk and momentum and generative AI to create, convert, and close across deals, reps, products, and regions. He details why internal conversational data often outperforms external signals, what "agentic strategies" look like in practice, and why non-adopters risk leadership churn. We close with a tactical playbook for forming a CRO–CIO steering committee, mapping human workflows, and running focused conversion experiments that ladder to measurable revenue lift. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship' AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Andy Byrne, Founder and CEO of Clari. Clari is an AI-driven platform that transforms how financial institutions manage revenue operations and forecasting, turning complex data into clear, actionable insights for confident decision-making. Their platform delivers forecasts and enterprise-wide insights, giving financial institutions the predictability and confidence they need to drive growth at scale. Andy joins Emerj Editorial Director Matthew DeMello on the AI in Business podcast to discuss how predictive and generative AI are transforming revenue operations, particularly in financial services. Andy explains how revenue leaders are using predictive AI to increase forecast accuracy, identify risks, and improve shareholder value, while generative and agentic AI are beginning to automate sales workflows and reduce the burden of manual tracking. Together, they explore the hype cycle around agentic AI, where the failures are likely to emerge, and how financial institutions like Capital One and Charles Schwab are deploying these technologies today. Byrne also highlights the critical role of "revenue context" — understanding who did what, when, and with what outcome — as a foundation for scaling AI-driven revenue platforms. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship' AI in Business' podcast! Join enterprise leaders at Emerj's Vision to Value AI Infra Summit to explore strategies for building, securing, and scaling AI infrastructure. Reserve your free spot today: emerj.com/infrasummit4. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest on the 'AI in Financial Services' podcast is Charleyne Biondi, Associate Vice President of Moody's Ratings in the Digital Economy Team. Charleyne Biondi, Associate Vice President of Moody's Ratings in the Digital Economy Team. Charleyne returns to the program to share her perspective on the rapidly evolving landscape of AI regulation, comparing the EU AI Act, the US sector-specific approach, and emerging international frameworks. She outlines how regulatory divergence is shaping adoption, trust, and compliance costs for companies operating globally. Charleyne also emphasizes the risks of regulatory fragmentation in the US, where state-level laws often impose requirements as stringent as Europe's. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship' AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest on the 'AI in Financial Services' podcast is Charleyne Biondi, Associate Vice President of Moody's Ratings in the Digital Economy Team. Charleyne brings a broad perspective on how AI adoption is unfolding in financial services and the wider global economy. She explains how generative AI has lowered adoption barriers, accelerating experimentation while raising new challenges around integration, risk, and reliability. While many businesses see immediate efficiency gains at the individual level, Charleyne notes that true productivity impact requires deeper organizational transformation—connecting AI to legacy IT systems, retraining staff, and ensuring secure and reliable outputs. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship' AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!