In this episode, Miriam delves into the transformative role of AI in healthcare, focusing on enhancing patient experiences and interactions. She examines how AI facilitates 24/7 support and the implications for BPO centers, particularly in creating hyper-personalized patient journeys. The discussion includes insights into operational efficiency, supported by relevant case studies. The episode features sponsors Five9, Sabio, and Content Guru’s Storm, each offering solutions tailored to the evolving needs of the BPO sector. Miriam wraps up with concluding remarks and a sign-off, providing listeners with a comprehensive understanding of AI's impact on healthcare BPO operations.

(0:00) Introduction to AI in Healthcare & Patient Experiences

(1:26) AI in Healthcare Interactions & 24/7 Support

(2:21) BPO Implications & Hyper-personalized Patient Journeys

(3:15) Operational Efficiency & Case Studies

(3:40) Sponsor: Five9

(5:36) Sponsor: Sabio

(7:33) Sponsor: Content Guru’s Storm

(9:36) Conclusion and Sign-off