Hosted by Jordan Olivas, Commercial Director for Payments Consulting Network, this episode discusses the evolving role of AI in fintech and payments with John Minutaglio, the Chief Technology Officer for Payarc. The conversation delves into the widespread confusion and varying levels of readiness among companies regarding AI adoption. John highlights how despite strong board-level support for AI, a lack of deep understanding can still lead to unrealistic expectations and potential pitfalls.

The episode concludes with insights into the future impact of AI on consumer confidence and customer service.