In this episode, Apurva chats with Navtej Pannu mechanical engineer, millwright, and PuroClean Victoria franchise owner about the invisible world of building maintenance and property restoration. Navtej breaks down what really happens when a pipe bursts at 2 a.m., why water is a building’s worst enemy, how technology and AI are changing restoration, and the practical things every renter or future homeowner should know but is never taught.We cover: 🔧 The shift from 24/7 food production maintenance to emergency restoration work 🚨 How PuroClean handles water, fire, mold, and biohazard damage for insurance claims 📲 The role of tech tools like Encircle and Xactimate in streamlining restoration workflows 🏗 Why a franchised business model offers structure, scalability, and trust 💡 The importance of preventative measures and operational readiness in high-stakes environmentsThis episode is packed with insights for entrepreneurs, operators, and anyone curious about the restoration industry’s evolution.Subscribe for more founder stories, industry breakdowns, and tech-powered business transformations.Connect with me:LinkedIn: https://www.linkedin.com/in/misraapurva/Consulting: https://www.sentick.com/Website: https://apurvamisra.com/Instagram: https://www.instagram.com/sentickai/#RestorationBusiness #FranchiseOwner #PuroClean #FounderJourney #TechInOperations #Encircle #Exactimate #BusinessTransformation #ImmigrantEntrepreneur #PropertyRestoration #EmergencyResponse