In this episode, Miriam introduces the innovative use of artificial intelligence in the BPO sector, highlighting Squadstack's unique model. She discusses the impact of AI-driven hyper-personalization on the industry, offering insights into its transformative effects. The launch and significance of AIDEC Digital's new BPO Centre in Ghana are explored, illustrating regional advancements. Miriam also examines Logix BPO's growth, diversification, and strategic planning, emphasizing its role in the broader BPO landscape. The episode wraps up with closing remarks and a concise summary of the key points discussed, providing a comprehensive view of the evolving BPO industry.

(0:00) Introduction to artificial intelligence in BPO and Squadstack's innovative model

(1:43) Hyper-personalization and industry impact of AI in BPO

(3:10) Launch and significance of AIDEC Digital's BPO Centre in Ghana

(5:31) Logix BPO's growth, diversification, and strategic planning

(7:21) Closing remarks and episode summary