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AI Is Changing Customer Success Forever — Here’s What’s Coming with Zettagain
What happens when one account manager can handle sales, success, growth, and service delivery — all with AI support? In this episode—we sit down with Tyler Hansen, CTO of Zetta—and we dive into how Zetta is reshaping customer success roles using AI, blending technical support with strategic insight, and why the “air traffic controller” CSM might be the future.
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By Lizzie Chapman & Dimitris AdamidisWhat happens when one account manager can handle sales, success, growth, and service delivery — all with AI support? In this episode—we sit down with Tyler Hansen, CTO of Zetta—and we dive into how Zetta is reshaping customer success roles using AI, blending technical support with strategic insight, and why the “air traffic controller” CSM might be the future.