Brian Weiss of iTech Solutions joins Dan Tomaszewski to make the case that most MSPs have AI adoption backwards. AI isn't step one — it's the last mile, after clean data and solid automation are already in place.

They cover:

• The shift from MSP to MIP (Managed Intelligence Provider) — and why it's a business shift, not just a technology one
• Why client data structure needs to align with AI access controls before you can safely turn AI loose on it
• "Customer zero": why you have to implement AI internally before you can credibly sell it to clients
• Redefining your ideal client profile as your service model evolves- Why AI hallucination makes it a worse tool than automation for anything with a fixed, predictable outcome
• Complacency, lifestyle businesses, and why sitting out AI adoption isn't actually a safe choice

the[STACK] is Everything MSP's interview series with the people building, running, and investing in the MSP industry.