Join CIT’s President and CEO, Kyle, as he explores the transformative impact of AI on IT support and help desks. Discover how AI augments support tasks, speeds up resolution times, and brings data-driven insights to enhance customer service. Kyle also addresses data privacy concerns, the human role in AI-driven environments, and the future skillsets required for IT professionals in an AI-enhanced landscape. Join us to explore the present and future of AI in IT support.

00:00 Introduction to AI in IT Support

01:27 The Role of AI in Help Desk Operations

03:03 Advanced AI Capabilities and Benefits

05:22 Unexpected Benefits of AI Implementation

08:43 Data Privacy and Security Concerns

11:17 Human Element and AI Limitations

14:57 Future Skills for IT Professionals

18:24 Conclusion and Future Prospects