Artificial Intelligence promises to revolutionize IT service management by automating tasks, boosting speed, and scaling support. But here’s the catch: without structure and governance, AI can actually create more problems than solutions - like frustrating customers with inconsistent or opaque automated responses.

• Why AI needs the structure and governance of ITSM
• Top risks of unmanaged AI in service operations
• A balanced framework for AI-augmented ITSM
• Real stories from practitioners on the front lines
• Actionable steps to pilot AI in your organization

Whether you’re just exploring AI in ITSM or looking to refine your digital operations, this podcast is for you. 🎧