In this episode, “AI Meets Humanity — Is Your Contact Centre Future-Ready?”, we explore how AI isn’t replacing humans — it’s enhancing them. From automating repetitive tasks to using conversational AI for seamless, omnichannel customer interactions, the focus is on infusing efficiency with empathy. Highlights include how agent productivity, upsell/cross-sell, retention, and CX strategy shift when AI & human skills work together.

https://www.datamatics.com/resources/webinars/ai-meets-humanity