Sumanyu Sharma, Co-Founder and CEO at Hamming AI, the platform automates AI voice agent testing, production call monitoring and governance for AI voice agents. The army of voice AI agents act like real people and place thousands of test calls simultaneously to find bugs, hallucinations and other issues often missed during manual testing.

Episode Highlights
-Sumanyu shares his journey from studying at Waterloo to pioneering in AI, recounting how early struggles shaped his ambition and eventually led him to co-found Hamming.

-Sumanyu discusses his insights from Citizen app, exploring how transcribing 911 calls into real-time safety alerts inspired his focus on building reliable and trusted voice agents.

-Sumanyu dives into the unique difficulties of deploying voice agents in scenarios like drive-thru, emphasizing the need for reliability amidst poor audio quality, slang, and fast-paced interactions.

-Sumanyu highlights the importance of guardrails for voice agents, referencing notable failures like Air Canada's chatbot incident and sharing Hamming's mission to ensure dependable voice AI systems.

-Sumanyu predicts the rise of voice interactions over text, explaining Hamming's vision for self-healing, reliable voice agents that minimize human intervention and improve over time.

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Connect with Sumanyu Sharma:
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https://hamming.ai/

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