Simrat Singh, Co-Founder at Hooman Labs. Hooman Labs a startup building voice agents to help companies communicate with their customers over calls more efficiently.

Episode Highlights:
- From consulting at McKinsey to private equity, Simrat realized he wanted a more hands-on role in building businesses, leading him to co-found Hooman Labs.
- After exploring edtech and healthcare, Simrat and his co-founders pivoted to voice AI, recognizing a strong demand from companies struggling with call center inefficiencies.
- Hooman Labs’ approach focuses on automating 80% of customer interactions end-to-end, integrating directly with CRMs and backend systems to resolve issues without human intervention.
- Unlike Western markets where cost savings are the primary driver, Indian businesses prioritize efficiency, workforce stability, and improved customer experience over just reducing costs.
- Simrat emphasizes that AI startups don’t need deep technical expertise but rather a clear understanding of how to solve real business problems using existing AI tools, prompt engineering, and API integrations.

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Connect with Simrat Singh:
https://www.linkedin.com/in/simratsingh96/
https://hoomanlabs.com/

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https://www.linkedin.com/in/dpbrinkm/

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