Brent Pretty, CEO and Founder at Retellio. Retellio distills thousands of hours of calls into 30 minute podcasts. You don't have to stay tethered to your computer. You can listen to customers where and when it's convenient for you.

Episode Highlights
- Brent Pretty shares his unconventional journey from growing up in a small town in Newfoundland, dropping out of high school, and eventually finding his way into strategy consulting after a professor recognized his talent for strategic thinking.
- Brent describes his time at Verafin, a fraud detection company that was acquired by NASDAQ for $3 billion. He reflects on the company's culture of extreme customer obsession, strategic clarity, and direct communication that contributed to its success.
- Verafin was leveraging AI long before it became mainstream, using Bayesian networks to detect financial fraud. Brent highlights how listening to customer calls was mandatory, shaping product decisions and innovation.
- Brent explains how Retellio was born out of the realization that the best companies obsessively listen to customers. Instead of creating more calls, Retellio helps leaders and teams extract key insights from existing calls to make faster, better decisions.
- Retellio aims to help companies process vast amounts of customer conversations, delivering only the most important insights in a digestible format—like a SportsCenter-style highlight reel for business calls.

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Connect with Brent Pretty:
https://www.linkedin.com/in/brentpretty/
https://www.retellio.com/

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