In this episode, Andy Davis is joined by Shani Reynolds, Head of Data Governance at First Sentier Investors, to explore the real-world journey of AI adoption in financial services. They dive into the cultural and behavioural shifts needed to make AI stick, from experimenting with chatbots to building trust through transparent prompt engineering and iterative learning.

Shani shares insights on how AI readiness isn't just about data maturity — it’s about people, mindset, and a governance framework that evolves alongside innovation. Expect candid reflections on the role of regulators, internal resistance, and what actually works when moving from policy to production.

Whether you're just beginning your AI journey or stuck in "success theatre", this episode is packed with practical takeaways.

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