In this episode, Andy Davis talks with Chris Bick, Head of Data Product at Equiniti, about what it really takes to get an organisation ready for AI. They discuss why AI success starts with trusted, well-structured data, the cultural shift from tech-led to demand-led adoption, and how to balance governance with enablement. Chris shares practical use cases, from automating admin tasks to real-time fraud detection, and explains why “fleshware” – people and mindset – is the biggest factor in AI transformation.