In this episode of The Databricks Diaries: AI Readiness, Andy Davis sits down with Jessica Simons-Boswell, Enterprise Data Officer at Diligenta, to explore how financial services organisations can embrace AI while operating in a highly regulated, risk-averse environment.

Jessica shares candid insights on:

• Why financial services often lag in AI adoption — and why that’s not always a bad thing
• The cultural and governance challenges of introducing AI in regulated markets
• Practical, value-driven AI use cases like complaint handling and correspondence automation
• How to manage executive enthusiasm without becoming the “blocker” in the room
• Why clean data, strong guardrails, and transparency are essential for safe AI deployment

A thoughtful, pragmatic discussion on balancing innovation, compliance, and cultural change in the journey to AI readiness. Perfect for data leaders, CDOs, and anyone shaping AI strategy in financial services.