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AI that is already delivering results
300 to 600 hours reclaimed every single week. Ticket creation cut by 75%.
These are not projections. This is what DocuSign is actually seeing from Atlassian's Rovo rollout right now.
New episode of The Ravit Show is live with Shivi Singh Verma, MBA, PMP®, CSM®, PMI-ACP®, ITIL®, Senior Manager of Engineering at Docusign, recorded at Team '26 in Anaheim.
If you have been waiting for an enterprise AI deployment story that goes past pilots and demos, this is the one to watch.
Shivi leads GenAI and AI Agentic strategy at DocuSign. They have actually done the hard work most companies are still talking about. Phased rollout, real guardrails, measured ROI, and a clear plan for what comes next. Their philosophy on this is sharp: adopting AI at scale requires foundational trust, robust governance, and clear guardrails. Not optional, not later, on day one.
What we got into:
- The tipping point. What finally convinced DocuSign to move forward with Rovo. There is a specific moment Shivi described that I think every engineering leader weighing this decision needs to hear.
- The phased rollout. What the pilot looked like, what surprised Shivi as they expanded beyond it, and the guardrails they put in place that they would recommend to other enterprises starting today. This is the playbook section.
- How they actually measured ROI. Most companies struggle to prove AI value to leadership. DocuSign did not. I asked Shivi how they measured the 300 to 600 hours weekly and the 75% ticket reduction, and what convinced their leadership these gains were real and sustainable. The answer is more disciplined than I expected.
- What comes next. DocuSign is planning to let non-technical teams build their own governed agents through Rovo Studio, and shift from reactive AI to proactive AI. We spent time on what that future looks like, and what they are doing now to prepare for it.
- The line from Shivi that stayed with me: AI at enterprise scale is not a model problem. It is a trust problem. Get the governance right first and the productivity gains follow. Skip that step and the project will not survive its first incident.
If you are an engineering leader, a CIO, or anyone trying to build the business case for enterprise AI inside your own company, watch this one. Shivi gives you the playbook.
Big thank you to Shivi for the openness about what worked and what was harder than expected. And to the Atlassian team for the front-row access at Team '26.
#data #ai #atlassian #team26 #theravitshow
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By Ravit Jain
5
11 ratings
300 to 600 hours reclaimed every single week. Ticket creation cut by 75%.
These are not projections. This is what DocuSign is actually seeing from Atlassian's Rovo rollout right now.
New episode of The Ravit Show is live with Shivi Singh Verma, MBA, PMP®, CSM®, PMI-ACP®, ITIL®, Senior Manager of Engineering at Docusign, recorded at Team '26 in Anaheim.
If you have been waiting for an enterprise AI deployment story that goes past pilots and demos, this is the one to watch.
Shivi leads GenAI and AI Agentic strategy at DocuSign. They have actually done the hard work most companies are still talking about. Phased rollout, real guardrails, measured ROI, and a clear plan for what comes next. Their philosophy on this is sharp: adopting AI at scale requires foundational trust, robust governance, and clear guardrails. Not optional, not later, on day one.
What we got into:
- The tipping point. What finally convinced DocuSign to move forward with Rovo. There is a specific moment Shivi described that I think every engineering leader weighing this decision needs to hear.
- The phased rollout. What the pilot looked like, what surprised Shivi as they expanded beyond it, and the guardrails they put in place that they would recommend to other enterprises starting today. This is the playbook section.
- How they actually measured ROI. Most companies struggle to prove AI value to leadership. DocuSign did not. I asked Shivi how they measured the 300 to 600 hours weekly and the 75% ticket reduction, and what convinced their leadership these gains were real and sustainable. The answer is more disciplined than I expected.
- What comes next. DocuSign is planning to let non-technical teams build their own governed agents through Rovo Studio, and shift from reactive AI to proactive AI. We spent time on what that future looks like, and what they are doing now to prepare for it.
- The line from Shivi that stayed with me: AI at enterprise scale is not a model problem. It is a trust problem. Get the governance right first and the productivity gains follow. Skip that step and the project will not survive its first incident.
If you are an engineering leader, a CIO, or anyone trying to build the business case for enterprise AI inside your own company, watch this one. Shivi gives you the playbook.
Big thank you to Shivi for the openness about what worked and what was harder than expected. And to the Atlassian team for the front-row access at Team '26.
#data #ai #atlassian #team26 #theravitshow