How is AI reshaping the retail experience?
In this episode of the CXplorers Podcast, hosts Daniel Cheung and Jasper Nastor sit down with Patrick Louis, Co-Founder of ReThink CX, to dive into the evolving world of AI-powered retail. From hyper-personalized shopping journeys to cashierless stores and AI-driven loyalty programs, we explore how AI is transforming the way customers interact with brands — and what the future holds.

Is AI making retail experiences more convenient or more robotic?
 Are chatbots and virtual assistants truly solving customer issues?
 And can AI replicate the emotional intelligence that builds real customer loyalty?

Tune in for real-world examples, critical insights, and bold predictions on how AI is redefining both online and in-store experiences.

🎧 Key Highlights:

• AI-driven hyper-personalization (Instacart Smart Shop, Amazon, Shopify)
• Chatbots, AI-powered customer support, and where human connection still matters
• Cashierless shopping with Amazon Go and smart retail innovations
• Predictive shopping and AI-powered loyalty programs
• Balancing innovation with customer trust and ethics

Watch now and explore the next frontier of retail customer experience!

#CXplorersPodcast #RetailInnovation #ArtificialIntelligence #CustomerExperience #AIPersonalization #RetailTrends #CustomerSupport #FutureOfRetail #AmazonGo #AIinRetail #SmartShopping